Commitment To Good Practice

Our Commitment To Good Practice

At Viriya Community Services (VCS), we strive to be the most relevant and forward-looking community-based, family-centric social service agency, committed to supporting the community through good corporate governance and professional excellence. Our focus is on delivering professional social services that promote fulfilling lives within the community while maintaining rigorous standards across all of VCS’ programmes and services.

To achieve this, we are dedicated to building the professional competency of our staff and enhancing their capacity, thereby strengthening VCS’ capability to consistently deliver excellent professional social services aligned with our vision and mission. This continuous development empowers our team to provide exceptional, impactful services and ensures sustainable growth within the organisation.

Competency

Capacity

Capability

Organisation Excellence

Our structure encompasses key areas that focus on:

Service and Practice Standards

At VCS, we are committed to supporting our professional staff in delivering high quality services to the community. Through supervision and ongoing professional development, we help staff strengthen their clinical practice and align their performance with organisational standards and policies.

Beyond supervision, we focus on developing supervisory competencies through preparatory training, coaching, and supervision of supervision, ensuring that our team is equipped to provide effective leadership and guidance in their roles.

Service Quality Assurance

Our commitment lies in maintaining consistent quality in professional practice, service, and programme delivery, backed by strong governance and high standards. We support our staff in meeting service requirements and performance expectations, ensuring the provision of quality services to the community.

Training and Professional Education

The focus is on identifying and addressing the training needs of our staff to enhance their competencies and strengthen VCS’ overall professional capability. This ensures that we can meet both the current and future needs of the community with high quality services.

Internal Training

We organise regular ASK (Attitudes, Skills, and Knowledge) sessions to equip staff with the necessary competencies and insights into developments within the sector and profession.

External Training

We collaborate with local and international experts to provide professional training, not only for our staff but also for other professionals in the sector. This helps ensure continuous growth and knowledge-sharing across the field.

Research and Practice Research

Research plays a central role in enhancing VCS’ professional practice. Our team supports the integration of research to strengthen our ability to design and deliver services that effectively meet the community’s evolving needs.

VCS has developed the 4C model to systematically incorporate research into our professional practice. This framework builds staff competencies and organisational capacity for research, enabling a deeper understanding of key societal issues and the creation of impactful services and programmes. The model ensures that research efforts align with organisational policies and plans, keeping them purposeful and relevant to our vision, mission, and the concerns of the community.

By embedding research within our practice, we aim to continually improve and respond to the needs of the communities we serve.

Commitment To Good Practice